Returns & Exchanges

At Dr. PAWPAW, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your unopened beauty products to us within 30 days of delivery for a full refund.

1

Initiate Your Return

Contact our customer service team with your order number and reason for return to receive a unique Return Authorization number.

2

Prepare the Package

Carefully pack your unused items in their original packaging to ensure they are protected during transit and include your return slip.

3

Ship It Back

Send your package using a trackable shipping service to the address provided by our support team; please note that customers are responsible for return shipping costs.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing